Refund Policy
Effective Date: 12/10/2023
At City Link Passengers Transport, we are committed to providing exceptional service and experiences. We understand that circumstances may arise that require cancellations and refunds. This Refund Policy outlines our approach to refunds based on the timing of cancellation.
Cancellation and Refund Conditions
Cancellation Before 48 Hours
Customers who cancel their confirmed trip at least 48 hours before the scheduled pick-up time are eligible for a refund of 75% of the total trip amount.
Cancellation Within 48 Hours
Customers who cancel their confirmed trip within 48 hours of the scheduled pick-up time are not eligible for a refund.
No-Show
In the event of a customer no-show (failure to be present at the pick-up location at the scheduled time without prior notice), no refund will be provided.
Requesting a Refund
To request a refund, please follow these steps:
Contact our customer support team at info@citylink.ae as soon as possible.
Provide your name and booking details, including the trip date and time.
Explain the reason for the cancellation.
Refund Approval
Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment.
Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at info@citylink.ae. We are here to assist you and address any inquiries related to your bookings and cancellations.
